1. Introduction
This Delivery Partner Privacy Policy explains how ShanviKart collects, stores, processes, and uses personal data from individuals registered as our delivery executives, riders, or drivers ("Partners"). By signing up as a Partner, you consent to the data collection and tracking behaviors detailed here.
2. Partner Information Collection
To register and maintain your profile on our Partner Application, we collect the following information:
- Identity Information: Full name, date of birth, identity proofs (Aadhaar Card, PAN Card, Voter ID), profile photograph, and verification status.
- Driving Credentials: Driving license details, vehicle registration certificate (RC book), vehicle insurance papers, and pollution certificates.
- Contact Details: Permanent address, temporary address, mobile number, emergency contact details, and registered email address.
- Financial Information: Bank account numbers, IFSC codes, and billing details to process weekly/monthly payout distributions and tips.
3. GPS & Location Tracking Usage
Real-time location tracking is critical to coordinate grocery deliveries on our platform. The Partner application collects precise location data:
- Active Tracking: We track your location when the app is open and your status is set to "On-Duty" or "Online" (available for deliveries). This is used to assign proximity-based orders from nearby dispatch warehouses.
- Background Tracking: We collect location data in the background (even when the application is minimized or your phone screen is locked) if your status is set to "On-Duty" or while you are actively fulfilling an assigned delivery trip. This enables customer tracking maps to function correctly.
- Tracking Dismissal: Location tracking stops immediately when you toggle your status to "Off-Duty" or manually close the application from active processes.
4. Earnings Data & Payout Logs
We log financial records relating to your delivery services, including:
- Number of orders delivered, distance travelled per trip, and active duty hours.
- Base payouts, performance bonuses, incentives, and tips paid by customers.
- Tax deductions at source (TDS) and other statutory deductions as per local regulations.
5. Data Security & Partner Access
All partner files, documents, and tracking data are stored on encrypted, secure servers behind restricted network firewalls. Only authorized administrative and operations managers have access to partner databases for verification and payout processing. Customer support teams only see limited information (first name, phone shortcut, and live GPS map coordinate) during active delivery orders.
6. Contact Information
If you have questions regarding your partner account data, payouts, GPS tracking consent, or wish to update your registered documentations, contact the Partner Support Desk:
Partner Hotline: +91 XXXXX XXXXX
Operations Email: partners@shanvikart.com
Support Email: support@shanvikart.com